Privacy Policy

Last updated: [31.07.2025]

Who we are

Vespera Holidays LTD is a luxury campervan rental company based in the UK. We provide high-specification campervans with everything needed for incredible adventures, including premium upgrades and comprehensive itinerary planning services.

Company Details:

Company Name: Vespera Holidays LTD
Company Number: 16230345
Address: Newbridge farm, Fox Street, Ardleigh, Colchester CO7 7PN, UK
Phone: 02038834572
Email: hello (at) vesperaholidays.com

We are the data controller for the personal information we collect about you.

What personal information we collect

Information you provide directly

Contact details: Name, email address, phone number, postal address
Booking information: Travel dates, number of guests, special requirements, dietary preferences
Payment information: Billing address, payment method details (processed securely by third-party payment providers)
Identity verification: Driving licence details, age verification, emergency contact information
Preferences: Upgrade selections (paddleboard, e-bike, delivery service), travel interests, accessibility needs
Communication: Messages, feedback, reviews, customer service enquiries
Marketing preferences: Consent for marketing communications, social media interactions

Information we collect automatically

Website usage: IP address, browser type, pages visited, time spent on site, referring websites
Device information: Device type, operating system, unique device identifiers
Location data: General location information for service delivery and content personalisation
Cookies and tracking: As detailed in our Cookie Policy

Information from third parties

Social media: When you interact with our social media accounts or use social login features
Reviews and testimonials: Public reviews on third-party platforms
Marketing partners: Information from influencers and marketing collaborations
Payment providers: Transaction confirmations and fraud prevention data

How we use your personal information

We process your personal data for the following purposes:

Contract Performance

Processing and managing your campervan bookings
Providing our luxury campervan rental services
Arranging premium upgrades (paddleboard, e-bike, delivery/pickup)
Creating personalised itinerary plans
Processing payments and managing billing
Providing customer support and handling enquiries

Legitimate Interests

Improving our website and services
Analysing customer preferences and travel patterns
Preventing fraud and ensuring security
Managing our business operations
Developing new services and upgrades

Marketing (with your consent)

Sending promotional emails about our services
Social media marketing and influencer collaborations
Personalised advertising and remarketing
Creating marketing content using customer experiences (with explicit consent)
Newsletter and travel inspiration content

Legal Compliance

Meeting tax and accounting obligations
Complying with health and safety regulations
Responding to legal requests and court orders
Insurance and liability requirements

Legal basis for processing

We process your personal data under the following legal bases:

Contract: To provide our campervan rental services and fulfil our obligations to you
Legitimate interests: To operate and improve our business, prevent fraud, and enhance customer experience
Consent: For marketing communications and social media content usage
Legal obligation: To comply with tax, accounting, and safety regulations

How we share your personal information

We may share your personal data with:

Service Providers

Payment processors: Stripe, PayPal, or other secure payment providers
Insurance companies: For vehicle and liability coverage
Breakdown and recovery services: For emergency roadside assistance
IT service providers: Website hosting, email services, booking systems
Customer support tools: Live chat, help desk, and communication platforms

Marketing Partners

Social media platforms: Facebook, Instagram, TikTok for advertising and analytics
Email marketing services: Mailchimp, Klaviyo, or similar platforms
Influencer networks: For collaboration tracking and campaign management
Analytics providers: Google Analytics for website performance

Legal Requirements

Law enforcement: When required by law or to protect our rights
Regulatory authorities: Tax authorities, trading standards, safety regulators
Legal advisors: Solicitors and professional advisors
Insurance providers: For claims processing and risk assessment

We ensure all third parties are bound by appropriate data protection agreements and process your data only as instructed by us.

International transfers

Some of our service providers may transfer your data outside the UK/EU. When this happens, we ensure appropriate safeguards are in place, including:

Adequacy decisions by the UK Government
Standard contractual clauses approved by the ICO
Certification schemes and codes of conduct
Binding corporate rules where applicable

Data retention

We retain your personal data for the following periods:

Booking and payment data: 7 years (for tax and accounting purposes)
Customer communications: 3 years after last contact
Marketing data: Until you withdraw consent or 3 years of inactivity
Website analytics: 26 months (Google Analytics default)
CCTV and security footage: 30 days (if applicable)
Insurance and safety records: 7 years

We regularly review our data retention and securely delete information that is no longer needed.

Your rights

Under UK GDPR, you have the following rights:

Right to Access

Request a copy of the personal data we hold about you, including how we use it and who we share it with.

Right to Rectification

Ask us to correct any inaccurate or incomplete personal data.

Right to Erasure

Request deletion of your personal data in certain circumstances, such as when it's no longer necessary or you withdraw consent.

Right to Restrict Processing

Ask us to limit how we use your personal data in certain situations.

Right to Data Portability

Request your personal data in a portable format to transfer to another service provider.

Right to Object

Object to processing based on legitimate interests, including direct marketing.

Right to Withdraw Consent

Withdraw your consent for marketing or other consent-based processing at any time.

Right to Complain

Lodge a complaint with the Information Commissioner's Office (ICO) if you're unhappy with how we handle your data.

How to exercise your rights

To exercise any of these rights, contact us at:

Email: hello (at) vesperaholidays.com Phone: 02038834572 Post: Data Protection, Vespera Holidays LTD, Newbridge farm, Fox Street, Ardleigh, Colchester CO7 7PN, UK

We will respond to your request within one month (extendable by two months for complex requests).

Data security

We implement appropriate technical and organisational measures to protect your personal data, including:

Encryption: Data encrypted in transit and at rest
Access controls: Limited access on a need-to-know basis
Regular backups: Secure backup procedures and disaster recovery
Staff training: Regular data protection training for all employees
Security monitoring: Continuous monitoring for security threats
Incident response: Procedures for handling data breaches

Photography and social media content

As part of our luxury experience and marketing strategy:

We may request permission to use photos/videos of your campervan experience for marketing
Any such usage requires your explicit written consent
You can withdraw consent for future use at any time
We respect your privacy and will never use content without permission
Social media interactions are governed by the respective platform's privacy policies

Children's privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children under 16 without parental consent. If you believe we have collected information about a child, please contact us immediately.

Changes to this policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will:

Post the updated policy on our website with a new "last updated" date
Notify you of significant changes via email or website notice
Obtain fresh consent where required by law

Contact us

If you have questions about this privacy policy or how we handle your personal data:

Vespera Holidays LTD Email: hello (at) vesperaholidays.com Phone: 02038834572 Address: Newbridge farm, Fox Street, Ardleigh, Colchester CO7 7PN, UK

Complaints

You have the right to make a complaint to the Information Commissioner's Office (ICO):

ICO Contact Details: Website: ico.org.uk Phone: 0303 123 1113 Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

This privacy policy applies to all services provided by Vespera Holidays LTD. By using our services, you acknowledge that you have read and understood this policy.